If you're not satisfied, get your money back!

If a product doesn't meet your expectations, let us know. We offer a money-back guarantee on all items within 30 days. 

90-day Returns for any reason!

We know online shopping can be difficult - that's why we're taking the stress out and accept change of mind returns for 90 days! Products eligible must be returned to us, unopened and in their original packaging, to be eligible for a full refund or store credit - minus a return-shipping fee of $5.

Please note: products marked as clearance, short-expiry or discontinued are not eligible for change of mind returns.

Damaged on arrival or faulty products

If a product is damaged during shipping, please contact us immediately for a full refund or replacement. If you discover a product is faulty or is otherwise not meeting your expectations, please contact us as soon as possible.

Incorrect or Missing Items

We don't expect this to happen often, but if it does, please contact us immediately so that we can organise a replacement. 

Clearance or Discontinued Items

Unfortunately, we do not accept returns or issue refunds for any products that have been sold as clearance, short-expiry, or discontinued, unless they are faulty or damaged on arrival. 

Excluded Items

For hygiene reasons, certain products are not eligible for change of mind returns - such as sexual health or sanitary products. 

We refund back to the original payment method only

We issue refunds back to the original payment method as soon as the item has been safely received by us. Please allow up to 3-5 days for the refund to be processed and appear in your bank or credit account. 

Store Credit

If you have elected to receive store credit instead of a refund, we will issue you with a coupon code.

Packing your return

If you are requesting a change of mind refund, we do require that the product is returned to us in the condition you received it - that is, unopened, unused, and in its original packaging. In order to receive your refund, please pack the item safely, preferably in the original box, and post to us as soon as possible. For fragile items, please re-use the original bubble-wrap or alternatively, wrap thoroughly with newspaper.

Your refund will be issued as soon as we receive your return parcel

As soon we receive your parcel in good condition, we will issue your refund. Please allow up to 3-5 days for your refund to appear in your account. 

Contact us for more information