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Got a problem with an order?Received the wrong item or something missing? Please provide the order number and as much detail as possible in your message. |
Wondering where your order is?When your order ships, you'll receive an email with a link to track your order. Alternatively, registered members can view the status or track an order from Your Account |
Requesting a refund?View our Help page for our full returns policy. You can use this form to request a refund or contact us directly using the methods below. Please include your order number and the details of the item you would like refunded. |
Want something stocked?Seen an item elsewhere that you'd rather buy from us? Let us know and we'll do our best to get it in! |
Feedback welcome!Got a suggestion to improve our website or noticed a bug? Let us know. |
Don't want to use the form?Contact us using the methods below. We aim to respond to all enquiries within 24 hours. |
Email us
hello@realbasics.com.au
For all orders or assistance
Melbourne Warehouse
PO Box 1099
Caulfield North VIC 3161